Returns and Refunds Policy

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At Aura Professional Cosmetics, we take pride in offering high-quality skincare, hair care, and anti-aging devices. If you are not completely satisfied with your purchase, we are happy to assist with returns and refunds under the following conditions:

• Eligibility for Returns:

• Products must be unused, unopened, and in their original packaging with all seals intact.

• You must request a return within 14 days of receiving your order.

• For hygiene and safety reasons, we cannot accept returns of used or opened skincare and cosmetic products.

• How to Request a Return:

1. Contact our customer service team at Support@auracosmetics.com within 14 days of receiving your order.

2. Provide your order number and details of the product(s) you wish to return.

3. If your return is approved, we will provide you with instructions on how to return the item.

• Refund Process:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5-7 working days to your original payment method.

• Shipping costs are non-refundable, and return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Cancellations

• Orders can be cancelled before dispatch by contacting us at Support@auracosmetics.com

• If your order has already been dispatched, you will need to follow the returns process.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

• We will arrange for a replacement or full refund, including return shipping costs if required.

Non-Returnable Items

• Opened or used cosmetics and skincare products.

• Gift cards and promotional items.

For any queries regarding refunds or cancellations, please contact our support team at Support@auracosmetics.com

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