Shipping Policy

Fulfilment & Shipping Policy – Aura Professional Cosmetics

 

At Aura Professional Cosmetics, we are committed to ensuring your orders are processed and delivered efficiently. Please read our shipping policy below for details on delivery times, costs, and fulfilment processes.

Order Processing & Fulfilment

• Processing Time: Orders are processed within 1-2 business days (Monday–Friday, excluding public holidays).

• Order Confirmation: You will receive an email confirmation with your order details after placing your order.

• Dispatch Notification: Once your order is shipped, you will receive a dispatch confirmation with tracking information (if applicable).

Shipping Options & Delivery Times

We offer the following shipping option within the UK:

• Standard Delivery (3–5 Business Days) – £4.00

International Shipping

We are a UK only business and are unable to ship to any Country outside of the UK

Missed or Delayed Deliveries

• If your order has not arrived within the expected timeframe, please check your tracking information or contact us at Support@auracosmetics.com

• If a package is returned due to an incorrect address, additional charges may apply for re-delivery.

Lost or Damaged Orders

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the issue.

• If your package is lost in transit, we will investigate with the courier and provide a resolution as quickly as possible.